Underinsurance and the wrong type of cover can be devastating for any business. We share information about this regularly as we deal with businesses who have suffered significant losses when previous brokers or direct insurers have not provided them with the coverage they need.

This is why the right coverage for your particular business is vital.

Rivers Insurance has created specific cover for Pet Groomers,which is exclusive to us and not available through any other insurer or broker.

Let’s share this in a real-life example:


Unfortunately, a groomer injured a dog in their salon by accidently cutting the dogs skin with their clippers, which can happen so easily and the main type of claim we see.   The client was told of the accident, however the dogs cut deteriorated over a few days and ultimately caused life threatening injuries. The animal was taken to an after-hours veterinary clinic on multiple occasions and after having a number of complex procedures performed, was held at the vets overnight on a drip for observation.  Specialist testing was also required to be done. 

This was a very stressful time for the groomer who was presented with a ‘Letter of Demand’ to reimburse her client over $16,800 worth of veterinary invoices. 

On top of the vet bills, the groomer’s client (a medical specialist earning just over $4,000 per day) had to take time off work to spend with the dog to monitor its health, as well as attend check-up appointments. 

The claim has not yet closed, it is ongoing, however, to date has resulted in a pay out of over $27,000.


At the start of the relationship with the client, we suggested our specialist cover for Groomers. Other brokers and insurers offer similar cover, however it is usually capped at only $5,000 or $12,000.

Our cover offers a limit of up to $20,000,000 and there is an option to also take out Treatment Risk and Transit covers on top of this.  

 As you can see with this example, these limits can easily be exceeded, and in this case the groomer could have been close to $22,000 out of pocket on.  I don’t know about you, but I don’t have that sort of cash lying around, this sort of accident could end a business. 

This is why we always stress the importance of:

  1. Having the right coverage for your business
  2. Not being underinsured

The outcomes for our client might’ve been very different if she had taken out a different level of cover.

If you would like to know more about this, please contact Leeana Lewis, who is our insurance specialist in this area

  • Tags:
  • business insurance,
  • dog groomer,
  • dog groomer insurance,
  • insurance broker,
  • insurance broker brisbane,
  • insurance broker Cairns,
  • insurance broker innisfail,
  • insurance broker QLD,
  • insurance for the pet industry,
  • right policy for dog groomers,
  • Rivers Insurance,
  • small business insurance,
  • specialist dog groomer cover,
  • underinsurance,