Make a Claim with our team

We try to make claiming as simple and quick as possible for you. Our approachable team is never too busy behind a desk to help so please let us know if your question can’t be answered below.
Here, you will be able to:

Find out how to lodge a claim

Get advice on your situation

Provide feedback to our team

Claim FAQs

Click here to make a vehicle claim

Click here to make any other claim


You can also make a claim directly using our app:

You can also email your account manager directly with your full name and photos to support your claim. Contact details for our team can be found on our team page.

In order to get you or your business back to usual operations quicker, we use some third party providers local to your area to handle emergencies:

Property Damage: ETS (Emergency Trade services)

Call 1300 755 455 – 24/7

Calling this number can allow us to help in an emergency to secure your property across any range of areas, including:

Arborist (Trees), Glass Replacement, Engineering Services, Cleaning and Restoration Services, Pool Maintenance Repairs and Testing, Roofing Repairs, Locksmiths, construction Services, Garage Door Services and Electrical Services.

Car Damage: Indigo Vehicle Solutions

Call 1300 183 356

By calling the above number we can help:

  • Arrange a replacement loan vehicle. Whether you are at fault or not, our team will aim to get you on the road as soon as possible. Hiring a car through us is also often cheaper than using a hire car company.
  • Lodge your claim on the spot.
  • Organise a tow if required.
  • Organise Uber to get the client home/to work if required.

Advice and non-emergenices:

  • Brisbane : 07 3028 9494
  • Cairns : 07 4051 8422
  • Gladstone : 07 4976 1900
  • Innisfail : 07 07 4061 1766

We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to the Financial Ombudsman Services, an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.

Initially you should contact us if you have any complaints about our services:

Mr Don Tickle
Rivers Insurance Brokers PTY LTD
PO Box 518
ANNERLEY QLD 4103

Ph: 07 3028 9494
Fax: 07 3891 3111

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They may be contacted at:

Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001
Ph: 1300 78 08 08
or 03 9613 7366

A complaint form is also available at the FOS Website

  • How do I do an online claim?

    Click here to make a vehicle claim

    Click here to make any other claim


    You can also make a claim directly using our app:

    You can also email your account manager directly with your full name and photos to support your claim. Contact details for our team can be found on our team page.

  • Who do I contact in an emergency?

    In order to get you or your business back to usual operations quicker, we use some third party providers local to your area to handle emergencies:

    Property Damage: ETS (Emergency Trade services)

    Call 1300 755 455 – 24/7

    Calling this number can allow us to help in an emergency to secure your property across any range of areas, including:

    Arborist (Trees), Glass Replacement, Engineering Services, Cleaning and Restoration Services, Pool Maintenance Repairs and Testing, Roofing Repairs, Locksmiths, construction Services, Garage Door Services and Electrical Services.

    Car Damage: Indigo Vehicle Solutions

    Call 1300 183 356

    By calling the above number we can help:

    • Arrange a replacement loan vehicle. Whether you are at fault or not, our team will aim to get you on the road as soon as possible. Hiring a car through us is also often cheaper than using a hire car company.
    • Lodge your claim on the spot.
    • Organise a tow if required.
    • Organise Uber to get the client home/to work if required.

    Advice and non-emergenices:

    • Brisbane : 07 3028 9494
    • Cairns : 07 4051 8422
    • Gladstone : 07 4976 1900
    • Innisfail : 07 07 4061 1766
  • How do I lodge a dispute?

    We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

    As part of our commitment we subscribe to the Financial Ombudsman Services, an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.

    Initially you should contact us if you have any complaints about our services:

    Mr Don Tickle
    Rivers Insurance Brokers PTY LTD
    PO Box 518
    ANNERLEY QLD 4103

    Ph: 07 3028 9494
    Fax: 07 3891 3111

    If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They may be contacted at:

    Financial Ombudsman Service
    GPO Box 3
    MELBOURNE VIC 3001
    Ph: 1300 78 08 08
    or 03 9613 7366

    A complaint form is also available at the FOS Website

Ready for a Quote?

Chat to our Rivers Bot or fill out our form so one of our team members can get in touch.