Make a Claim with our team

We try to make claiming as simple and quick as possible for you. Our approachable team is never too busy behind a desk to help so please let us know if your question can’t be answered below.
Here, you will be able to:

Find out how to lodge a claim

Get advice on your situation

Provide feedback to our team

Claim FAQs

In order to get you or your business back to usual operations quicker, we use some third party providers local to your area to handle emergencies:

Property Damage: ETS (Emergency Trade services)

Call 1300 755 455 – 24/7

Calling this number can allow us to help in an emergency to secure your property across any range of areas, including:

Arborist (Trees), Glass Replacement, Engineering Services, Cleaning and Restoration Services, Pool Maintenance Repairs and Testing, Roofing Repairs, Locksmiths, construction Services, Garage Door Services and Electrical Services.

Car Damage: Indigo Vehicle Solutions

Call 1300 183 356

By calling the above number we can help:

  • Arrange a replacement loan vehicle. Whether you are at fault or not, our team will aim to get you on the road as soon as possible. Hiring a car through us is also often cheaper than using a hire car company.
  • Lodge your claim on the spot.
  • Organise a tow if required.
  • Organise Uber to get the client home/to work if required.

Advice and non-emergenices:

  • Brisbane : 07 3028 9494
  • Cairns : 07 4051 8422
  • Innisfail : 07 4061 1766

 

We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to the Australian Financial Complaints Authority (AFCA), an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.

Initially you should contact us if you have any complaints about our services:

Mr Don Tickle
Rivers Insurance Brokers Pty Ltd
PO Box 1215
TOOWONG QLD 4066

Ph: 07 3028 9494

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to AFCA.  They may be contacted at:

Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001

Ph: 1800 931 678

A complaint form is also available at the AFCA Website

  • How do I do an online claim?
  • Who do I contact in an emergency?

    In order to get you or your business back to usual operations quicker, we use some third party providers local to your area to handle emergencies:

    Property Damage: ETS (Emergency Trade services)

    Call 1300 755 455 – 24/7

    Calling this number can allow us to help in an emergency to secure your property across any range of areas, including:

    Arborist (Trees), Glass Replacement, Engineering Services, Cleaning and Restoration Services, Pool Maintenance Repairs and Testing, Roofing Repairs, Locksmiths, construction Services, Garage Door Services and Electrical Services.

    Car Damage: Indigo Vehicle Solutions

    Call 1300 183 356

    By calling the above number we can help:

    • Arrange a replacement loan vehicle. Whether you are at fault or not, our team will aim to get you on the road as soon as possible. Hiring a car through us is also often cheaper than using a hire car company.
    • Lodge your claim on the spot.
    • Organise a tow if required.
    • Organise Uber to get the client home/to work if required.

    Advice and non-emergenices:

    • Brisbane : 07 3028 9494
    • Cairns : 07 4051 8422
    • Innisfail : 07 4061 1766
  • How do I lodge a dispute?

     

    We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

    As part of our commitment we subscribe to the Australian Financial Complaints Authority (AFCA), an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.

    Initially you should contact us if you have any complaints about our services:

    Mr Don Tickle
    Rivers Insurance Brokers Pty Ltd
    PO Box 1215
    TOOWONG QLD 4066

    Ph: 07 3028 9494

    If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to AFCA.  They may be contacted at:

    Australian Financial Complaints Authority
    GPO Box 3
    MELBOURNE VIC 3001

    Ph: 1800 931 678

    A complaint form is also available at the AFCA Website

Ready for a Quote?

Chat to Alfie, our Client Advocate, or fill out our form so one of our team members can get in touch.

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